Stitchcounts’ GDPR Policy
Updated June 7, 2018
II. What personal information we collect
When You create a Stitchcounts User Account, purchase a product, download a software update, or contact us, we collect a variety of information, including Your name, mailing address, phone number, e-mail address, and contact preferences. When payment, or payment information, is required, we will direct You to submit credit card information through a third-party such as Braintree.
When You, as a Stitchcounts Account Holder, acquire information regarding Your customers and then upload that information to Stitchcounts, Stitchcounts will store whatever personal information regarding Your customers that You have uploaded on Stitchcounts production servers.
III. How we use Your personal information.
The personal information we collect allows us to keep You posted on Stitchcounts’ latest product announcements, software updates, and upcoming events. If You don’t want to be on our mailing list, You can opt out anytime by navigating to the unsubscribe link in the last e-mail You received from Stitchcounts. You will have the option to unsubscribe from an individual list, or from all Stitchcounts lists.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
We may use Your personal information to verify identity, assist with identification of users, and to determine appropriate services.
From time to time, we may use Your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to Your interaction with Stitchcounts, You may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Stitchcounts’ products, services, and customer communications.
IV. Collection and Use of Non-Personal Information. We also collect data in a form that does not identify any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as business, language, zip code, area code, unique device identifier, referrer URL, and the time zone where a Stitchcounts product is used so that we can better understand customer behavior and improve our products, services, and advertising.
We may collect information regarding customer activities on any of our websites. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is non personal information.
We may collect and store details of how You use our services. This information may be used to improve the relevancy of results provided by our services.
We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Stitchcounts may use this information in our marketing and advertising services.
In some cases we use a “click-through URL” linked to content on the Stitchcounts website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our marketing communications. We also use it to account for Affiliate activity and pay Affiliate commissions and bonuses.
VI. Disclosure to Third Parties. At times Stitchcounts may make certain personal information available to strategic partners that work with Stitchcounts to provide products and services, or that help Stitchcounts market to customers. Personal information will only be shared by Stitchcounts to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Affiliates. Stitchcounts will provide Your email address to affiliates or users who refer You to us, or through whom You create a Stitchcounts account.
Service Providers. Stitchcounts shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to You, managing and enhancing customer data, providing customer service, and assessing Your interest in our products and services. Stitchcounts also shares Your information with financial institutions who provide payment (both to and from You) services. Finally, Stitchcounts provides Your personal information with API integrators You have chosen, and other third party software services to assist You with Your sales funnels when You so direct us. These companies are obligated to protect Your information and may be located wherever Stitchcounts operates.
Legal. It may be necessary − by law, litigation, or requests from government authorities within or outside Your country of residence − for Stitchcounts to disclose Your personal information. We may also disclose information about You if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about You if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Corporate Change. Additionally, in the event of a reorganization, merger, or sale of Stitchcounts we may transfer any and all personal information we collect to the relevant third party.
VII. Protection of Personal Information. Stitchcounts takes the security of Your personal information very seriously. When Your personal data is stored by Stitchcounts, we use computer systems with limited access housed in facilities using physical security measures. When You use some Stitchcounts products and services that by their nature are public facing, such as when You post on a Stitchcounts forum, the personal information and content You share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information You choose to share or submit in these instances. For example, if You list Your name and e-mail address in a forum posting, that information is public. Please take care when using these features.
IX. Access to Personal Information. You can help ensure that Your contact information and preferences are accurate, complete, and up to date by logging in to Your account at https://stitchcounts.com/app/Login. For other personal information we hold, we will provide You with access (including a copy) upon Your request. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting info@Stitchcounts.com.
X. Children & Education. We understand the importance of taking extra precautions to protect the privacy and safety of children using Stitchcounts products and services. Children under the age of 18, are not permitted to create their own Stitchcounts IDs; instead, a parent must obtain the account and provide the parent’s information to Stitchcounts. If we learn that we have collected the personal information of a child under 18 we will delete the information as soon as possible.
XI. Third Party Sites and Services. Stitchcounts websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties.
XII. Your Rights Under the GDPR. If You are a citizen or a resident of a country in the European Union, the GDPR grants You the following rights:
a. Access to Your Personal Data. You have the right to receive a copy of Your personal data that is subject to processing by Stitchcounts. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. In cases of excessive, unreasonable, or repeated requests Stitchcounts may charge You a reasonable fee and may require additional time to grant Your request. Also, Stitchcounts may use reasonable means to confirm Your identity before granting any request for data so as to prevent granting fraudulent requests. To request a copy of Your personal data, please contact us by e-mail at email@example.com.
b. To have Your Data Corrected. If Your personal data is erroneous or outdated, You have the right to have it corrected. To do so, please contact Stitchcounts via e-mail at firstname.lastname@example.org, or simply log in to Your account at https://stitchcounts.com/app/Login.
c. To be Forgotten. You have the right to be forgotten by Stitchcounts. You may exercise this right by e-mailing us at email@example.com. We will comply with Your request, at no charge to You, within one calendar month by deleting Your account, along with all of Your personally-identifiable data that is subject to any Stitchcounts processing. Naturally, after we grant Your request You will not have access to any Stitchcounts products or services unless and until You open a new Stitchcounts account. Stitchcounts may use reasonable means to confirm Your identity before granting any request for data so as to prevent the granting of fraudulent requests.
d. To Restrict Processing of Your Data. You can request that Your data not be processed via Stitchcounts partners. You can make that request by e-mailing us at firstname.lastname@example.org and, if you wish, you can even specify which third parties to restrict from processing Your data. We will respond to Your request, at no charge to You, within thirty (30) days from when You make Your request. Please be advised that some of our partners, e.g., Braintree, are essential to Stitchcounts services, so that if You block processing by them, Stitchcounts’ services may be unavailable to You.
e. Portability. You have the right to receive a copy of Your personal data that is subject to processing by Stitchcounts in a portable format, or to have it transferred directly from Stitchcounts to another party. Ordinary requests will be granted without charge to You within one calendar month of when You make the request. Stitchcounts may use reasonable means to confirm Your identity before granting any request to transfer data to You or another party so as to prevent granting fraudulent requests. To request a copy of Your personal data in a portable format, or to request a direct transfer of Your data, please contact us by e-mail at email@example.com.
XIII. Your Responsibility Under GDPR. If You are a Stitchcounts User, then that probably means You are a business owner, using the Stitchcounts software to sell goods and services to Your customers. With respect to the customer data that You provide to Stitchcounts, Stitchcounts is a data processor and will comply with its obligations under the GDPR; but with respect to Your customers, You are probably a data controller, and if any of Your customers is a citizen or a resident of a country in the European Union, then You must ensure that You comply with Your obligations as a data controller under the GDPR; namely, You must ensure that You afford Your Customers the rights identified in section (a) above. Stitchcounts sells software; it does not provide legal advice or legal services, nor does it sell a “done-for-you” GDPR compliance package. Please consult legal counsel of Your own choosing for advice on what You need to do to comply with GDPR.
XIV. Our Companywide Commitment to Your Privacy. To make sure Your personal information is secure, we communicate our privacy and security guidelines to Stitchcounts employees and strictly enforce privacy safeguards within the company.